Predictable Costs
Know how your IT costs will change as your business changes. No per-ticket billing and no unexpected surprises.
Support
Managed IT Services
ABOUT SUPPORT
Support brings together dependable day-to-day techinical assistance, ongoing system monitoring, Microsoft 365 data protection and modern cybersecurity for your business.
MANAGED IT SERVICES
Why businesses choose Support
Support brings together day-to-day technical assistance and cyber protection, so teams have someone to call and business leaders have fewer technology issues to manage themselves.
It suits businesses looking for secure, reliable operations, with a clear option to add technology planning and more extensive assurance when needed.
Support
Security Built In
Benefit from 24×7 managed threat response, protection for user accounts, email security and Microsoft 365 backup and archiving.
Reliable Support
Give your team access to remote support backed by system monitoring and agreed response targets.
Room to Grow
Move to Assure when you need structured planning, continuity reviews and independent accreditation, or Fortify when network-wide cyber resilience is a priority.
Technology That Fits
An appropriate level of protection and support for your business, explained in plain English.
Speak with a specialist
to explore everything included in Support and how it can be tailored to your organization's goals and technology environment.
What you get with
Support
Give your team reliable access to the tools they use every day, while protecting accounts, devices, and business information through one managed service.
Reliable techinical assistance
You can contact our team for day-to-day support, with no per-ticket charge for work covered under the plan.
Clear service reporting
See support activity, open issues and response performance in a monthly report.
Ongoing system monitoring
We monitor the health of devices and servers and keep an eye on network availability, helping us identify issues early.
Managed updates and device protection
We manage Windows updates, antivirus protection and device vulnerability scanning to reduce avoidable security gaps.
Cyber threat response, around the clock
A 24×7 security operations team monitors and responds to alerts. We also manage identity protections, email security and ongoing staff awareness training.
Cloud-to-Cloud Data Backup
Automated backup of critical Microsoft 365 data across email, files, Teams, and SharePoint to protect against accidental deletion, corruption, and data loss.
Transparent Pricing You Can Plan Around.
Get a clear estimate of your monthly Managed IT Support costs in minutes. Use our pricing calculator to explore pricing based on your team size, support requirements, and business needs.
*This calculator provides an indicative estimate only. Your final monthly cost may vary depending on your number of users, devices, servers, locations, security requirements, and current IT environment. TLR will confirm pricing after reviewing your business needs and support requirements.
Need a more accurate quote?
The calculator gives you a useful starting point, but every business environment is different. Speak with a TLR specialist and we’ll help confirm the right level of support, security, and monthly pricing for your team.
Need a more accurate quote?
The calculator gives you a useful starting point, but every business environment is different. Speak with a TLR specialist and we’ll help confirm the right level of support, security, and monthly pricing for your team.
An Australian managed service provider working with SMBs and professional-services firms. Established 2018 in Bundaberg, now delivering from Melbourne, Sydney, Brisbane, Wide Bay, and Bundaberg.
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